The purchase of products from this website is governed by these terms and conditions. By submitting an order, you agree to our company’s terms and conditions, which are based upon current main online shopping regulations. Please read them carefully as they contain important information. We reserve the right to change, modify, substitute, or remove, without notice, any information on this site as necessary.

Products

All goods are subject to availability and we will endeavour to inform the customer of any items that are unavailable as soon as possible. Products may vary slightly in colour from the described item, as each one is individually hand made.

Promotions & discount codes

These terms and conditions apply for all promotions. Discounts codes are offered for single use by one customer/email address only and according to the details of the stated offer. The codes will be valid for a disclosed time period and after this time cannot be claimed. More than one code cannot be applied at the same time. Please note, that additional discounts such as free shipping will still be valid if the defined order value conditions are met. If there are any problems applying the discount code, please contact us direct for assistance.

Promotional competitions and giveaways

Competitions and giveaways are valid for the period as stated. All are free to enter, terms of entry will be outlined in the specific competition terms. Winners will have 48 hours to claim their prize, after this period a second winner will be selected (and so on) until the prize is claimed.

Liability

ChilliWinter Isle of Wight will not be liable in respect of customer or third party recipient failure to comply with product safety instructions resulting in wilful damage to/or loss of whether direct or consequential to personal property, or to personal injury should an allergic reaction occur. 

Breakage Claims, Incorrect Orders and Goods Not Received

If the goods supplied are damaged or are not what you ordered, ChilliWinter Isle of Wight Ltd shall have no liability to you unless you notify the Company of the problem by 4pm on the day after delivery. All original transit packaging and damaged items must be kept until the claim has been reported and appropriate action decided. Any box that arrives damaged can be signed for as such and retained (please report by 4pm the next day and include photographs) or alternatively the goods can be refused and subsequently returned to us.

If goods are not received within 7 working days from the order/ invoice date, please notify us.

Notification of Breakage Claims, Incorrect Orders and Goods Not Received should be made by email or phone to: in**@*************co.uk or 07912 946 574 and it should be made clear if replacements or a refund are required. Once these conditions have been met, ChilliWinter Isle of Wight Ltd’s obligation will be to issue replacement goods for non-deliveries and damaged goods. Refunds are at the discretion of the Company.

Back Orders

While we endeavour to maintain good stock levels of the items in this website, we regret that we cannot always guarantee to have everything in stock. We reserve the right not to send out small back orders if it is uneconomical for us to do so.

Payments

We accept online payments from PayPal, also providing Debit and Credit Card payment methods as an alternative. These include Visa, MasterCard, Maestro, Switch and Solo. Cheques are not accepted.

At fayres and events, we may use SumUp and iZettle (and other similar software tools) to accept card and mobile app payments, and also virtually via payment link.

All prices are inclusive of VAT and we reserve the right to amend prices otherwise stated. The total cost of your order is the price of the products plus delivery charges as quoted on the delivery page of the website and also on your order confirmation. The displayed price on the order confirmation is the amount in pounds sterling that you will pay.

Order Cancellation
You are entitled to cancel your order at any time within 3 days from date of delivery provided to you or the recipient. Notify us by email: in**@*************co.uk or phone 07912 946 574. You have a further 3 days from the date of cancellation to return the goods provided they are in unused condition. Should the complete order be returned, any outward shipping costs will be refunded.

We will refund the cost of outward delivery if all items that form part of an order are returned. You will be liable for any postage costs incurred as a result of returning an item to ChilliWinter Isle of Wight Ltd. A refund can only be given provided for items returned and on inspection are in perfect condition.

The return address is as follows:

ChilliWinter Isle of Wight Ltd
47 Bellevue Road
Cowes
Isle of Wight
PO31 7HJ

Non-UK Orders

Residents of countries other than United Kingdom, Channel Islands and Republic of Ireland who wish to order from ChilliWinter Isle of Wight Ltd must contact us direct by e-mail: in**@*************co.uk or phone: 07912 946 574 for details of carriage charges.

Governing Law

The contract between us shall be governed by and interpreted in accordance with English Law, and the English courts shall have jurisdiction to resolve any disputes between us. Nothing in these Terms and Conditions affects your Statutory Rights. Errors and omissions excepted. We have taken care to describe items as accurately as possible; however slight variations may occur due to the handmade nature of our candles.