Safety and Wellbeing is one of our core values and hugely important to us, and to you. Not only do we ensure we are safety compliant when it comes to testing and labelling, we are also proactively promote safety and wellbeing across our communications.

In all cases, please always follow the safety instructions whenever you use your candles:

• Between burns, make sure the wick is trimmed to approx. 5mm, discarding any carbon remnants.
• Never leave a burning candle unattended or leave near materials that can catch fire.
• Use a suitable candle holder, or similar, to protect your furniture and make sure the surface is even.
• Keep out of reach of children & pets, draughts, curtains and ornaments.
• Don’t burn for longer than 2 hours at a time. Less if the candle is near the end of it’s life.
• If you have more than one candle burning at the same time, leave at least 10cm between burning candles.
• To prevent wax spillage, use a snuffer to extinguish the candle, thoroughly.
• Be mindful that the top of the container may be quite warm, and the melted wax will remain liquid for quite some time. Ensure it wont be knocked or tipped to prevent spillage.
• After it has cooled, if the candle has a lid, carefully replace it to prevent dust, and for peace of mind.
• For any spillages, as we use 100% pure soy wax, clean it with hot soapy water.
• The ingredients and contra indications are always detailed on the labelling, or accompanying all ChilliWinter candles. This is a legal requirement, and something we take responsibility to get right for you. Be sure to check these for allergy and safety information, even with those made with pure natural essential oils – they also contain allergens.

When you light your candles, make sure that you have enough time to relax, and enjoy them. An important tip is to never extinguish your candle before the melted wax has reached the outer edge of the container. Otherwise, ‘tunnelling’ will happen, where the central part of the candle burns, deeper and deeper, but lots of wax is wasted, remaining around the edges. (Also happens when the wick is too small). This is a waste of wax, lost time indulging in your ‘me-time’, and a bit annoying. So always allow plenty of time, so you can avoid this – the wider the container, the bigger the wick should be, and the longer you’ll need.

Traditional Cotton ones and Ribbon wicks are relatively straight forward and easy to use. This is because they burn tall and bright, with a reliable flame. Candles burn when the wax melts and saturates the wick.  

You’ll want to light and take care of your WoodWick candles differently – they have a soft, low-glow, are more sensitive to draughts, but the slow and long-lasting burn and crackle-sound is worth it.

Scroll through the slides below to learn more about WoodWicks and how to get the best out of them